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Support

How can we help?

Find your app below for its store listing, privacy policy and a direct support email. Messages are read and answered by the studio.

Product support

Reporting a bug

A good report gets fixed faster.

The “Report a bug” links above open an email with this template filled in.

  1. 1. App and version

    Find it in the app's About screen, or in Settings › Apps on your phone.

  2. 2. Your device

    The device model and Android version you are using.

  3. 3. What happened

    What you saw, and what you expected to happen instead.

  4. 4. How to reproduce

    The steps that lead to the problem, if you can repeat it.

  5. 5. A screenshot

    A screenshot or recording helps. Please do not send passwords or private files.

FAQ

Common questions

How do I restore a purchase?

Purchases are handled by Google Play. Sign in to the Google account you used to buy, update the app, and open it again. If the purchase still does not appear, email us with the order number from your Google Play receipt.

How do I request a refund?

Refunds for Google Play purchases are handled by Google under its refund policies.

Google Play refund help (opens in a new tab)

How do I cancel a subscription?

Subscriptions are managed in the Google Play app under Payments & subscriptions. Uninstalling an app does not cancel a subscription.

Manage subscriptions on Google Play (opens in a new tab)

Where can I read how an app handles data?

Each app has its own privacy policy, linked in the product list above. This website's own privacy policy covers the website only.

Privacy requests

For questions about personal data, or to ask for data you have sent us to be deleted, email aeroloomstudio@gmail.com with “Privacy request” in the subject line.

Send a privacy request